Terms & Conditions

In the following Terms and Conditions:

‘Ghost Town’ relates to it’s trading name of Ghost Town Series Limited, a company registered at 160 Binley Road, Coventry, CV3 1HB.

‘Event’ relates to any event promoted by Ghost Town.

‘Venue’ relates to any venue Ghost Town holds an Event in.

‘Customer’ relates to anyone who purchases a ticket to any Event promoted by Ghost Town.

The below Terms & Conditions apply to all Events promoted by Ghost Town.

By purchasing a ticket to an Event you agree to these Terms & Conditions.

ENTRY

  • There is a strict ZERO tolerance drugs policy.

  • Entry and exit searching are a condition of entry.

  • Presentation of valid ID is a condition of entry.

  • Ghost Town reserves the right to refuse admission and confiscate any item which may not be suitable for the event as well as a danger to others or the venue (see PROHIBITED ITEMS list below).

  • Before entering, a detailed search of clothing, bags and other items will be carried out.

  • Anyone found in possession of illegal substances or contraband goods will be refused admission, ejected from the venue and may be liable for prosecution.

  • Ghost Town reserves the right to refuse admission for any reason, including, but not limited to: Customer being under the influence of alcohol and/or drugs, and/or acting aggressively and/or suspiciously.

  • Ghost Town reserves the right to eject a Customer from an event for any reason, including, but not limited to a customer being under the influence of alcohol and/or drugs and/or acting aggressively and/or suspiciously.

  • Customers who damage any part of a Venue will be held responsible for that damage and Ghost Town may take legal actions against the Customer if needed.

  • All events promoted by Ghost Town are strictly 18+ and challenge 25 policy is in place. Some venues may be 21+. Check the individual information for each event. When you are required to present a proof of ID on entrance the following forms are accepted:

  1. Valid, in-date passport

  2. Driving license

  3. Home Office approved or proof of age ID card that displays the pass hologram

  4. National ID card that displays the pass hologram

Please check last entry times for each show individually as this varies from venue to venue.

LIST OF PROHIBITED ITEMS

Ghost Town reserves the right to prohibit any item or goods within our venue, including, but not limited to:

  • Items which are or may be illegal

  • Weapons, or anything which could be weaponsised

  • Horns and loudhailers

  • Whistles

  • Fireworks, flares

  • Large umbrellas

  • Perfume bottles & aerosols

  • Spray paint, graffiti pens

  • Legal highs

  • “Laughing gas” canisters and dispensers

  • Food, alcohol and soft drinks, glass and cans

  • Selfie sticks

  • Recording equipment

  • Laser pens

  • Any sports equipment

  • Any other articles which may be a danger to public, or may cause nuisance

TICKETING

  • By purchasing a ticket, you are buying a ticket to the event as a whole, not a specific act or room. Event management reserves the right to limit access to some rooms based on the safety and capacity of individual areas.

  • Tickets to Ghost Town Events should only be purchased from one of Ghost Town’s official ticketing outlets, a list of which can be found below. Ghost Town holds no responsibility for fake or duplicated tickets and holders of such will not be allowed to enter the event.

  • Not all Events’ tickets will be sold via all the outlets listed below.

  • Ghost Town strongly discourages selling tickets anywhere else than via resale services available through Resident Advisor, Dice and Skiddle.

  • Tickets purchased by under 18s and those who are not old enough to enter the venue, will not be refunded or exchanged.

  • Tickets cannot be exchanged or refunded unless the Event is cancelled, rescheduled or there has been a material change of the Event. A ‘material’ change is a change which, in Ghost Town’s reasonable opinion, makes the Event materially different to the Event that the Customer, taken generally, could reasonably expect. Changes to performance times or line-up shall not be considered a material alteration. A material alteration is judged, in Ghost Town’s absolute discretion, by reference to the nature and billing of each event. The event is judged, in Ghost Town’s absolute discretion, by reference to the overall theme rather than the individual act scheduled to appear. No scheduled acts may be considered as headline acts, regardless of their relative fame or prominence in the billing, and so cancellation by an artist will not entitle to a refund, regardless of their position on the bill.

  • Refunds can only be claimed within 30 days of the Event date.

  • Photographs and videos are captured during our events and we use these for promotional and brand awareness purposes. Clear signage in our venues informs attendees that photos and filming is allowed at our events. If you happen to see a photo of yourself on our social media or other channels that you wish to be removed please get in touch (contact details provided at the bottom) and we will action this.

  • Some tickets may have time restrictions. If you fail to adhere to these you may be denied entry to the event or be charged an additional fee.

OFFICIAL TICKETING OUTLETS

  • Resident Advisor

  • Skiddle

  • Dice

  • The Ticket Factory

  • FIXR

EVENT CHANGES

  • Ghost Town reserves the right to make any changes to the Event date, times, location, billing and services provided.

  • Any changes to the Event can be communicated via a mailer sent to ticket buyers and Ghost Town’s official social media outlets including Facebook (https://www.facebook.com/ghosttownhq), the event-specific Facebook page, and Instagram (@ghosttownseries).

  • It is the Customer’s responsibility to check the updates on all the above-mentioned outlets regularly ahead of the Event.

MAILER SUBSCRIPTION

By purchasing a ticket to an Event the Customer gives consent for their e-mail address to be added to Ghost Town database.

CHANGES TO TERMS AND CONDITIONS

These Terms & Conditions are subject to change at any time without notification. It is the Customer’s responsibility to check this webpage regularly for any potential changes made.

LOST PROPERTY 

To enquire about lost property please get in touch via email (ian@ghosttownseries.com)

Please note there is always a large influx of enquiries following our shows - particularly our larger ones. We are monitoring all of the submissions and will endeavour to have your enquiry addressed as soon as possible.

If we have your item, we will contact you to try to arrange for you to collect it. If you do not hear from us within 2 weeks of the event please assume that unfortunately, we do not have your item.

Ghost Town keeps lost property for 4 weeks after each show. We check our events email inbox daily during working days following the show. If your item is found, then we will email you asap.

All cards and mobile phones are disposed of, clothes etc are donated to charity, and passports will be returned to HM Passport Office.

Ghost Town Series Limited (t/a Ghost Town) accepts no responsibility for private property including accepting any liability should lost property be returned for any reason to someone who is not its owner e.g. if someone makes a false representation to the management or staff of ownership of property. Ghost Town has no general duty to deal with found property and, in particular, has no legal obligation to collect found goods.

Ghost Town only accepts responsibility for items lost, found and brought to a member of staff during an event or item/s found post-event onsite by one of its staff or agents.

Event staff are advised to return found items to the Production Office during the event or post event. All lost property collected during or post event is usually returned to the Ghost Town office within a week from an event. 

Should a staff member and a person who lost an item choose to arrange return between themselves and fail, Ghost Town accepts no responsibility for such arrangements.

In order for a property to be reclaimed, a detailed description of the item/s and/or proof of ID (identity) is necessary.

Whilst every effort will be made to identify the possible owner of lost property (which is likely to involve searching of the item/s and then make contact with them, Ghost Town will not return the property to that person unless they provide the details set out in the previous paragraph.

Ghost Town will not mail/courier or insure during transit any reclaimed property back to the presumed owner unless they send the appropriate fees to cover packing and postage, and any insurance during transit stipulated by the claimant. All items are sent at owner’s risk. 

QUESTIONS 

Should you have any questions regarding the Terms & Conditions please get in touch through ian@ghosttownseries.com

ONLINE COMPETITIONS TERMS & CONDITIONS 

Competition details form part of these terms and conditions

  • Entry is open to residents of the UK except for employees (and their families) of Ghost Town, the suppliers of the prizes and any other companies associated with the competitions.

  • The entrant(s) must be aged 18 or over.

  • Proof of identity and age may be required.

  • Use of a false name or address will result in disqualification.

  • All entries must be made directly by the person entering the competition.

  • Entries made online using methods generated by a script, macro or the use of automated devices will be void.

  • No responsibility can be accepted for entries lost, delayed or corrupted, or due to computer error in transit.

  • The prizes are as stated, and no cash or other alternatives will be offered.

  • The winner(s) is(are) responsible for expenses and arrangements not specifically included in the prizes, including any necessary transport, accommodation, travel documents, passports and visas. Prizes are subject to availability and the prize suppliers' terms and conditions.

  • The promoters reserve the right to amend or alter the terms of competitions and reject entries from entrants not entering into the spirit of the competition.

  • In the event of a prize being unavailable, the promoter reserves the right to offer an alternative prize of equal or greater value.

  • The winner(s) agree(s) to the use of their name, photograph and disclosure of country of residence and will co-operate with any other reasonable requests by Ghost Town relating to any post-winning publicity.

  • Unless stated otherwise the winner(s) will be drawn at random from all correct entries received by the closing date.

  • Reasonable efforts will be made to contact the winner(s). If the winner(s) cannot be contacted or are unable to comply with these terms and conditions, the Promoter reserves the right to offer the prize to the next eligible entrant drawn at random, or in the event that the promotion is being judged the Promoter reserves the right to offer the prize to the runner(s)-up selected by the same judges.

  • Failure to respond and/or provide an address for delivery, or failure to meet the eligibility requirements may result in forfeiture of the prize.

  • Where applicable, the decision of the judges is final based on the criteria set out in the promotion and no correspondence will be entered into over this decision. Competitions may be modified or withdrawn at any time.

  • The Promoter is Ghost Town, registered address 160 Binley Road, Coventry, CV3 1HB.

  • In the event of a discrepancy between these standard terms and conditions and the details in the promotional material (or any other terms and conditions provided/referred to at the time of entry), the details of the promotional material (and any other terms and conditions provided/referred to at the time of entry) shall prevail.